Order Cancellations« Back to Customer Service

In certain circumstances, for example when watches are mistakenly listed as available for purchase and they have already been sold, Gemnation shall have the right to cancel the order whether or not the order has been confirmed and/or a customer's credit card charged. If the customer's credit card/bank account has already been charged for the purchase and the order is cancelled, Gemnation shall immediately issue a refund in the amount of the original charge. (In the case of a credit refund, a bank-clearing period of three to five business days may result in the funds being held by your card-issuing bank before being shown as available.)

If an order is cancelled by the customer BEFORE the item is shipped, but AFTER the item has been processed, and the item carries a restocking fee, that restocking fee will be charged. This restocking fee may be reduced at the sole discretion of Gemnation. However, if the item is a special order item (or an 'out-of-stock' item), the restocking fee will be charged in full. All non-refundable special order deposit agreements apply in full.