Terms And Conditions« Back to Customer Service

Currently, sales tax is only applied to watch and jewelry orders shipped to addresses in New York State. If a shipping to an address outside New York State e.g. California or Connecticut, we do not charge sales tax.

In order to most efficiently serve you, credit card and other payment transactions are handled by established third party banking and processing agents. They receive the information needed to verify and authorize your credit card or other payment information. All information is encrypted and protected. For your added protection, we do not store any of your personal information on our computer systems.

Gemnation ships via FedEx Insured second-day delivery after the watch order has been processed. Please read the additional information section next to each watch to determine handling times before the watch ships. In order to keep the price of our luxury goods as low as possible, those items costing less than $200, will be shipped promptly via FedEx Ground, generally reaching you within the same period as Second Day Air.

If an item is available for immediate delivery (please contact us by telephone to establish this), and the order is placed before 12PM ET, it will ship the same day. All shipping times are approximate based on reliable data provided by FedEx and may vary depending on the item's final destination.

Please see the international customers' section for information about international shipping charges and customs, duties and excise fees.

Please note: For security reasons, we do not ship to mail forwarding addresses or PO Boxes.

Gemnation provides its services in good faith. We ship to authenticated billing addresses and in some cases authenticated shipping addresses. In certain circumstances, despite credit card authentication and/or order corroboration via the card-issuing bank, our third party shipper informs us that the address provided is not a valid or authentic address either registered to or associated with the recipient. In these cases, or when further investigation reveals potential foul-play or fraud committed by the shipment recipient, Gemnation requires the third-party shipper to return the shipment to Gemnation. Unless the recipient can provide sufficient information and/or documentation to the satisfaction of Gemnation's fraud-prevention department (regarding the potentially fraudulent transaction), Gemnation will refund the customer's credit card (or refund via other payment methods), cancel the order and retain the greater of 10% of the purchase price of the item(s) or the costs incurred in retrieving the item(s)

We want you to make the right buying decision. To help ensure this, we offer a fair and flexible return policy.

Watches must be returned to us within 30 days of receipt of delivery and must be in brand new, unworn and undamaged condition. Unless you are certain that you are keeping the watch, do not remove any protective coverings, have the watch strap or bracelet resized, or wear the watch. All domestic purchases showing as "In Stock" under $3,000 will receive a full refund minus shipping fees. A 10% re-stocking fee will apply for all other purchases. This restocking fee is charged when the item is returned and authenticated to be in new, unworn, and undamaged condition. Additional charges may be incurred, or refund refused (and item returned to customer at customer's expense) if the watch is returned in damaged condition.

Gemnation pricing changes constantly, sometimes hourly. Our pricing calculations are based on numerous factors including cost of new inventory, currency fluctuations, replacement costs, and competitor pricing. Prices go up and down. As a result, we cannot guarantee that the item you purchase will be selling for less (or more) shortly after you have made your purchase. We don't ask our customers to pay more when the price goes up after a purchase, so please don't ask for us to provide a refund when the price goes down.

In order to most efficiently serve you, credit card and other payment transactions are handled by established third party banking and processing agents. They receive the information needed to verify and authorize your credit card or other payment information. All information is encrypted and protected. For your added protection, we do not store any of your personal information on our computer systems.

• All returns must have a Return Merchandise Authorization number (RMA#). Please call 866-323-TIME, or 718-663-3970 prior to return of any item. An item returned without RMA# will be refused.
• RMAs will be issued for all qualifying orders excepting deal-of-the-day or special order items. Products must be returned to Gemnation within 10 business days following the assignment of an RMA number or the Return Authorization will be void.
• All Watch Condition policies listed in the Return Policy must be adhered to.
• The RMA# must be listed clearly on the returned packaging.
• Collect shipping will be refused.
• Only use a carrier that offers shipment tracking for all returns.
• Insure your package for full value to ensure the safe return to Gemnation so that you are completely protected if the shipment is lost or damaged in transit. *If you choose not to use a carrier that offers tracking or insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
• Returning for refund: Allow up to 72 hours to process your returned order and up to 7 business days for the refund to show up on your credit card statement and/or a check refund to be issued (wire purchases will be refunded either via return wire or return check, at the discretion of Gemnation. If a return wire is issued, a $50 wire receipt and wire issue fee will be held back from the return amount).
• Returning for Warranty service: Please expect a 30-day turnaround for standard warranty repair. Keep in mind that warranty service includes testing and identification of problems both before AND after warranty service which may include, but is not necessarily limited to: Demagnetization, electronic timing accuracy, water-resistance integrity and bracelet/strap integrity. These procedures take time especially insofar as timing accuracy is concerned. Please be patient with warranty returns. We want the watch to go back to you in good working order. If warranty repair will exceed 30-days we will endeavor to inform you of this as soon as we are aware of extenuating circumstances causing the delay. All shipping and handling costs in connection with warranty service are the responsibility of the customer unless otherwise noted and incur a $25 fee per return shipment on all domestic orders.

A Gemnation watch product is considered DOA if it shows symptoms of a failure, preventing basic operability, when you first use it after opening the box. If you believe that your product is DOA, please call Customer Service at 866-323-8463 within 30 calendar days of the invoice date. Gemnation will determine whether the product is DOA and offer you the following options:

• Replacement: Gemnation, at its expense, will ship another of the same product. A Gemnation Sales Representative will arrange for replacement and the DOA product's return.
• Service: You may have the product repaired. However, once you choose that option, you may not request replacement of the product. Repairs usually take less than 30 days. In some rare instances, repairs may take longer depending on the part that requires servicing. If your repair will take longer than 30 days, you will be informed of this as soon as possible.

If you discover what you believe is a product defect for any Gemnation product, please contact Customer Service at 866-323-8643. If your product does have a defect, your product is covered under the terms of your product's warranty. Please refer to the warranty information and other supporting documentation that came with your product or available online here.

Gemnation accepts the following credit cards: American Express, MasterCard, and Visa. We also accept Bank wires - a wire is a bank to bank transfer that is easy to do and usually costs less than $30. We'll give you a 3% discount if you choose to pay in this manner. This discount represents the credit card discount fee that we would otherwise have to pay, and we happily pass this savings on to you. If you wish to pay by via wire transfer, please ask the salesperson to email the transfer information and final cost to you. Domestic Wire transfers usually complete within 2-4 hours and most domestic wire-transfer purchases ship the same day. International wire transfers usually complete within 2-3 days.

Before we can ship your item, your order must first pass credit card authentication procedures by our Fraud-Prevention and Credit Verification department. Please be aware that we only charge and process credit card orders for shipment if they have been authorized by the card-issuing bank AND approved by our Verification department.

International Customers are Welcome! We will be happy to ship your order to any country (except Russia - sorry) and we accept Credit Cards, Debit Cards and wire transfers from all countries approved by the United States as legally permissible. You may even purchase with a foreign credit card and have the item delivered within the United States (to avoid international customs duties and shipment charges). Customs duties and taxes are the sole responsibility of the purchaser. All items are fully insured and applicable shipping charges always include full insurance. Items are insured at purchase price. All items are delivered 'Duties Unpaid'. Before purchasing, consult your local customs and excise office in the country in which you reside, to inquire about any applicable duties and taxes that may be payable upon receipt of the item.

Gemnation takes every effort to ensure the accuracy of information on its website. In the event that a wristwatch is listed at an incorrect price or quantity due to a software, display or typographical error, or for any other reason, Gemnation maintains the right to refuse or cancel any order. We will make a concerted effort to avoid any inconvenience to you.

In certain circumstances, for example when watches are mistakenly listed as available for purchase and they have already been sold, Gemnation shall have the right to cancel the wristwatch order whether or not the order has been confirmed and/or a customer's credit card charged. If the customer's credit card/bank account has already been charged for the purchase and the order is cancelled, Gemnation shall immediately issue a refund in the amount of the original charge. (In the case of a credit refund, a bank-clearing period of three to five business days may result in the funds being held by your card-issuing bank before being shown as available.)

If an order is cancelled by the customer BEFORE the item is shipped, but AFTER the item has been processed, and the item carries a restocking fee, that restocking fee will be charged. This restocking fee may be reduced at the sole discretion of Gemnation. However, if the item is a special order item (or an 'out-of-stock' item), the restocking fee will be charged in full.

Please refer to Gemnation's warranty policy for complete warranty information.